Before proceeding with the Transfer, you are advised to first check the following:

• confirm if your domain name can be transferred. 1

• check if you require to obtain a Domain (Transfer) Secret or Authorization Code for your domain name prior to placing a Transfer request. 2

Domain Name Extension Specific Caveats 

Once you have confirmed the above, you may place a Transfer request for your domain name with Radix FZC.

Instructions for Customers

1. Login to your Customer Control Panel. 3

2. In the Menu, point to Manage Orders and then click Transfer Domain.

3. Now, enter the domain name you wish to Transfer.

   About Domain (Transfer) Secret Key/Authorization Code Requirement 
   Note

   • Domain Name Extensions for which the Authorization Code needs to be compulsorily provided at this stage:

4. Click the Transfer button.

5. By default, the Default Contacts and Default Name Servers set by you will be associated with the domain name. Click the icon to change the Contacts and Name servers -

   • Contacts: Click the Change Contact button. Then, you may select from the available list of Contacts or Add a New Contact by clicking the Add New button.

   • Name Servers: Click the Change NameServers tab and specify the Name Servers.

   Additional Information

   Default Contacts IDs and Default Name Servers Settings within the Customer Control Panel

6. Proceed with the Payment of the Invoice.

   Additional Information

   Paying for an Invoice

7. After you have placed the Transfer Order, the Registrant Contact for the domain name will receive an e-mail from Radix FZC for the Transfer Authorization process, which needs to be approved within 5 days.

   Domain Transfer Authorization 
   Note

   • If the Registrant Contact does not approve the Transfer within 5 days, it is assumed that the Registrant Contact does not wish for the Transfer to complete and the Order is deleted in our system.

8. After clicking the approval link in the Transfer Authorization email, the Registrant Contact needs to provide the Domain (Transfer) Secret Key/Authorization Code. Alternatively, you can provide the Domain (Transfer) Secret Key/Authorization Code from within your Control Panel:

   1. Login to your Control Panel, search for the domain name being transferred and proceed to the Order Information view. 4

   2. Provide the Domain (Transfer) Secret Key/Authorization Code and click the Submit button.

   Note

   The Domain (Transfer) Secret Key/Authorization Code can be submitted through the approval link or from within your Control Panel, within 30 days after the Transfer Order is placed. If the Authorization Code provided is incorrect, the transfer will not proceed - you will have to verify the code with the current Registrar, and submit the correct code from the approval link or the Control Panel.

9. Once the mail has been approved by the Registrant Contact and the Domain (Transfer) Secret Key/Authorization Code submitted, the Current Registrar will be notified regarding the transfer.

   The Current Registrar will send an e-mail to the Registrant Contact of the concerned domain name to confirm that they wish to Transfer their domain name. If the Transfer is not denied by either the Registrant Contact or the Current Registrar, the domain name will be Transferred to you under Radix FZC in the next 5 days.

Transfer Status, Domain (Transfer) Secret Change and Other Conditions 

Instructions for Resellers

1. Login to your Reseller Control Panel. 5

2. In the Menu, point to Products -> Domain Registration and then click Transfer.

3. Now, enter the domain name you wish to Transfer.

   About Domain (Transfer) Secret Key/Authorization Code Requirement 
   Note

   • Domain Name Extensions for which the Authorization Code needs to be compulsorily provided at this stage:

4. Click the Transfer button.

5. Enter the Username (Email Address) of the Customer, on whose behalf you wish to Transfer this domain name. If the Customer is new, you can Add the Customer, by filling the form given there.

6. By default, the Default Contacts and Default Name Servers specified by you will be associated with the domain name. Click the icon to change the Contacts and Name servers -

   • Contacts: Click the Change Contact button. Then, you may select from the available list of Contacts or Add a New Contact by clicking the Add New button.

   • Name Servers: Click the Change NameServers tab and specify the Name Servers.

   Additional Information

   Default Contacts IDs and Default Name Servers Settings within Customer Control Panel

   Default Name Servers Settings within Reseller Control Panel

7. Proceed with the Payment of the Invoice.

   Additional Information

   Paying for an Invoice

8. After you have placed the Transfer Order, the Registrant Contact for the domain name will receive an e-mail from Radix FZC for the Transfer Authorization process, which needs to be approved within 5 days.

   Domain Transfer Authorization 
   Note

   • If the Registrant Contact does not approve the Transfer within 5 days, it is assumed that the Registrant Contact does not wish for the Transfer to complete and the Order is deleted in our system.

9. After clicking the approval link in the Transfer Authorization email, the Registrant Contact needs to provide the Domain (Transfer) Secret Key/Authorization Code. Alternatively, the Domain (Transfer) Secret Key/Authorization Code can be submitted by the Customer from within his Customer Control Panel:

   1. Login to the Customer Control Panel, search for the domain name being transferred and proceed to the Order Information view. 6

   2. Provide the Domain (Transfer) Secret Key/Authorization Code and click the Submit button.

   Note

   The Domain (Transfer) Secret Key/Authorization Code can be submitted through the approval link or from within the Customer Control Panel, within 30 days after the Transfer Order is placed.

10. Once the mail has been approved by the Registrant Contact and the Domain (Transfer) Secret Key/Authorization Code submitted, the Current Registrar will be notified regarding the transfer.

    The Current Registrar will send an e-mail to the Registrant Contact of the concerned domain name to confirm that they wish to Transfer their domain name. If the Transfer is not denied by either the Registrant Contact or the Current Registrar, the domain name will be Transferred to you under Radix FZC in the next 5 days.

Transfer Status, Domain (Transfer) Secret Change and Other Conditions 

• 1. Checking whether your domain name can be transferred
• 2. Checking whether a Domain (Transfer) Secret or Authorization Code is required for your Domain Name
• 3. Login Instructions for your Control Panel
• 4. Locating your Domain Name
• 5. Login instructions for Reseller Control Panel
• 6. Locating the Domain Name