Suspending / Unsuspending a Domain Name

Order Suspension is a useful feature available to Resellers of Radix Domain Solutions Pte. Ltd. Typically, you may need to Suspend domain names in response to abuse complaints or when you haven't received payment towards domain name registration/renewal/transfer services, etc..


  • Suspending a domain name would result in disruption of all services associated with a domain name such web hosting, email hosting, etc..

  • Radix Domain Solutions Pte. Ltd does not support the Suspension / Unsuspension feature for domain names under the following TLDs (extensions), due to restrictions imposed by the Registry:

  • The Contact Details and Name Servers of such a domain name can not be modified while a domain name is Suspended.

  • A Transfer (Away) Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.

  • Domain name Renewal and Deletion would not be possible.

  • An Move/Push/Transfer of this domain name to another Customer Account would not be possible in this state.
  • A domain name Suspended by you, can only be Unsuspended by you or Radix Domain Solutions Pte. Ltd.

  • You will not be able to Unsuspend a domain name Suspended by Radix Domain Solutions Pte. Ltd.

  • A Customer can not Unsuspend a domain name under any circumstance.

To Suspend / Unsuspend a Domain Name

  1. Login to your Control Panel, search for the domain name you wish to Suspend/Unsuspend and proceed to the Order Details view. See details

  2. Here,

    • To Suspend the Domain Name:

      1. Click the Lock / Suspend link.


      2. Select the Suspend radio button, enter the reason for Suspension and click the Update button.


        The reason for Suspension would be visible to your immediate Sub-Reseller/Customer (depending upon whether the domain name belongs to your Sub-Reseller's Customer or your immediate Customer) in the Order Details view of the domain name, from within their Control Panel.

    • To Unsuspend the Domain Name:

      1. Click the Unsuspend Order button.


      2. select the No Restriction radio button and click the Update button.